Shipping Policy
 

                         Brexium Global
                          Last Updated: October 17, 2026

 

 

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

 

Processing includes order verification, sourcing, and preparation for shipment. It is separate from the delivery estimates below.

Processing may take longer where payment or address verification is needed, a supplier experiences a delay, or items require consolidation through a logistics partner.

If a delay affects the stated dispatch timeframe, we will contact you with updated information and any cancellation or refund options required by applicable law.

Business days exclude weekends and applicable public holidays unless otherwise stated.

 

Shipping Destinations

We ship to eligible destinations shown at checkout. Availability depends on the product, carrier service, customs requirements, and applicable export, import, or sanctions restrictions.

If we cannot lawfully fulfill your order, we will notify you and refund the amount paid for the canceled items and associated shipping. A fully canceled order receives a full refund of the amount paid to Brexium Global.

 

 

Shipping and Fulfillment Methods

We use suppliers, carriers, freight forwarders, and logistics partners to fulfill orders.

International orders may travel through a consolidation or forwarding facility before shipment to the final destination.

 

Available shipping options are displayed at checkout. Any material change to the agreed shipping service will be explained and requires your agreement where applicable.

Using a fulfillment partner does not remove Brexium Global’s responsibilities to customers.

 

Estimated Delivery Times

Unless a product listing or checkout states otherwise, typical delivery estimates after processing are:

• United States: approximately 3–7 business days.

• International destinations: approximately 7–14 business days.

 

Allow the separate 1–3 business-day processing period in addition to these delivery estimates.

Custom products, prescription lenses, pre-orders, and backorders may require additional preparation time. Applicable estimates will be disclosed before purchase or agreed with you.

Delivery estimates may be affected by customs inspections, carrier disruptions, weather, remote locations, and other circumstances. They are not guaranteed arrival dates unless expressly confirmed in writing.

 

These estimates do not remove your rights concerning delayed or undelivered orders.

 

 Shipping Charges

Shipping charges and any available free-shipping offer are displayed at checkout.

Charges depend on the destination, package weight and dimensions, selected service and product requirements.

 

We will not charge an additional shipping amount without your approval. If an unforeseen issue prevents fulfillment under the original shipping arrangements, we will explain the options before proceeding.

You may decline an additional charge and cancel before dispatch for a full refund. Our own decision to split or repackage an order does not authorize an undisclosed additional charge.

 

Customs, Duties and Import Charges

The arrangements shown at checkout determine whether import charges are prepaid or payable on arrival.

 

Duties and Taxes Prepaid

Where a prepaid or DDP option is expressly offered, checkout will identify the import duties and taxes included in your payment and any stated limitations.

If a carrier requests charges that appear to duplicate prepaid amounts, contact us so we can investigate.

 

Duties and Taxes Payable on Arrival

Where a duties-unpaid option, sometimes described as DDU or DAP, is offered, customers pay applicable destination import duties, taxes, VAT, and clearance charges expressly excluded from checkout.

Any customs estimate is informational unless expressly presented as a prepaid amount. Final assessments are determined by the relevant authorities.

 

Customs Documentation

Customers must provide accurate information and any identification or documentation reasonably required for lawful clearance.

We will provide reasonable assistance with shipment documentation. Customs delays do not automatically remove our obligations concerning delivery, cancellation or refunds.

 

Tracking and Split Shipments

We will send available tracking information by email when your shipment is dispatched.

Tracking may take time to update after a label is created or a package is handed to the carrier. Forwarded or consolidated shipments may have more than one tracking reference.

Orders may arrive in separate packages because of sourcing locations, availability or carrier requirements. We will provide available tracking details for each shipment.

 

Delivery Address and Customer Availability

Provide a complete and accurate delivery address, including apartment or suite numbers and a telephone number suitable for carrier contact.

Contact business@brexium.net promptly if an address correction is needed. We will try to make the correction, but changes may not be possible after dispatch.

If customer-provided information causes a delivery problem, we will investigate and explain available arrangements. Reasonable additional costs directly resulting from an address error may apply where disclosed and permitted by law.

We will obtain approval before charging for reshipment.

 

Refused, Unclaimed or Customs-Held Shipments

Customers should respond to reasonable carrier or customs requests and pay import charges disclosed as their responsibility before purchase.

If a customer refuses delivery, leaves a shipment unclaimed, fails to provide required clearance information or does not pay disclosed import charges, the shipment may be delayed, stored, returned or otherwise handled by the carrier or authorities.

 

Refusal does not automatically create an entitlement to a refund. We will assess the circumstances, the condition and whereabouts of the goods, and applicable consumer rights.

Where permitted by law and disclosed before purchase, reasonable documented costs caused by the customer’s failure to meet these obligations may be deducted from an otherwise applicable refund. Such costs may include return transport, storage, clearance and non-recoverable import charges.

 

We will explain any deduction and will not recover the same cost twice.

If goods are abandoned, destroyed or seized because the customer failed to meet disclosed import or delivery obligations, a refund may not be available, subject to applicable law and the circumstances.

These provisions do not apply to the extent the problem resulted from our error, an undisclosed charge, a qualifying product issue or the lawful exercise of consumer rights.

 

Delays and Cancellations

Contact us if your order has not arrived within the estimated period.

We will investigate and provide available updates. If we cannot dispatch within the promised timeframe, we will provide notice and seek agreement to a revised timeframe or arrange cancellation and refund as required by law.

 

Brexium Global does not charge a cancellation fee. You may cancel before dispatch for a full refund of the amount paid to us.

After dispatch, the applicable return provisions and statutory rights apply.

Carrier disruption, customs processing, or other events outside our control do not automatically remove legal obligations to customers.

 

Lost, Missing or Disputed Deliveries

If tracking indicates a problem or your package has not arrived, contact business@brexium.net promptly.

For a package marked delivered, check with household members, building staff and any designated delivery location where practical. We will investigate relevant tracking and delivery evidence with the carrier or fulfillment partner.

A tracking scan marked “delivered” does not automatically resolve every claim.

For goods lost before delivery, we will provide an appropriate remedy under the circumstances and applicable law, which may include replacement or refund. Store credit will not replace a refund where a refund is legally required.

Responsibility for theft after actual delivery depends on the delivery circumstances and applicable law.

 

Damaged, Incomplete or Incorrect Deliveries

Please report visible shipping damage as soon as reasonably possible, preferably within 48 hours, to help preserve carrier evidence.

This preferred reporting period does not replace the 30-day initial resolution period in our Return & Refund Policy or remove warranty or statutory rights.

Include your order number, a description of the issue, and photographs of the item, packaging, and shipping label where reasonably available. Retain packaging when possible.

We will review the issue under our Return & Refund Policy and coordinate with the supplier or carrier as necessary.

 

Verification Holds

We may temporarily hold an order for reasonable payment, fraud prevention, or address verification.

If verification affects dispatch, we will provide an update. If we cancel an order, we will refund the applicable amount under our Return & Refund Policy.

We will never request wallet seed phrases, private keys, account passwords, or verification codes.

 

Pre-Orders and Special Fulfillment

Pre-orders, backorders and products requiring customization or special preparation will be identified where offered, with an applicable dispatch estimate.

If that estimate changes, we will notify you and provide the choices required by applicable law.

Product condition—including new, certified refurbished, open-box or pre-owned—will be identified on the product page. Condition alone does not establish a different delivery timeframe.

 

 Related Policies and Consumer Rights

Read this policy together with our Terms & Conditions, Return & Refund Policy and Privacy Policy.

Nothing here limits rights that cannot lawfully be excluded, including rights concerning delivery, damaged goods, cancellation or refunds.

 

Policy Updates

Updates generally apply to purchases made after the revised policy takes effect. They do not retrospectively reduce rights attached to earlier orders.

 

 

Contact

Brexium Global
Email: business@brexium.net
Website: https://www.brexium.net

Contact us before sending any product return. We will provide the authorized return address and instructions.