Cancellation Policy

 

                             Cancellation Policy
                                     Last Updated: October 17, 2026

 

 Cancellation Before Dispatch

You may cancel an order before dispatch for a full refund of the amount paid to Brexium Global. We do not charge a cancellation fee.

An order entering processing, being submitted to a supplier, undergoing shipment preparation or receiving a tracking number does not, by itself, mean it has been dispatched.

For this policy, dispatch means the goods have been physically handed to the carrier for shipment under your order, including shipment through a forwarding or consolidation facility.

 

How to Request Cancellation

Contact us promptly using:

Email: business@brexium.net
Customer Support: csupport@brexium.net
Phone: +1 (706) 907-3539

Please include:

• Your full name.

• Your order number.

• The email address used for the order.

• Whether you wish to cancel the entire order or specific items.

You may provide a reason, but it is not required.

We will check the dispatch status, take appropriate steps to stop fulfillment, and confirm the outcome. A request received before dispatch will not become ineligible solely because we review it later.

 

Orders Already Dispatched

Once an order has been dispatched, cancellation under our voluntary pre-dispatch cancellation policy is no longer available.

You may still qualify for a return, refund, or other remedy under our Return & Refund Policy or applicable consumer protection law.

If only part of an order has been dispatched, you may cancel the undispatched items. We will explain the refund calculation, including any associated shipping charges.

Do not refuse delivery as a substitute for arranging an authorized return. Contact us for instructions. This does not restrict statutory cancellation or rejection rights.

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Cancellation Refunds

Approved cancellation refunds will be issued within 5 business days after approval. Any shorter deadline required by applicable law applies.

A full cancellation before dispatch receives a full refund of the amount paid to Brexium Global, including shipping charges. No cancellation or restocking fee applies.

 

Card Payments

Card refunds will ordinarily be submitted to the original payment method. Your bank or card issuer may require additional time to display the refund.

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Cryptocurrency Payments

Crypto refunds require manual assistance and are governed by our Return & Refund Policy.

The refund is based on the USD amount eligible for refund, converted into an agreed stablecoin using the applicable exchange rate when processed. We will confirm the currency, network, receiving address, and conversion details before sending.

Brexium Global covers the refund transfer fee. Your original wallet or exchange sending fee is not reimbursed, except where required by law.

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Cancellations by Brexium Global

We may cancel an order for legitimate reasons permitted by law, including:

• Product unavailability.

• Material pricing or listing errors.

• Suspected fraud or unauthorized payments.

• Inability to complete reasonable payment verification.

• Supplier limitations preventing fulfillment.

• Shipping, export, import or other legal restrictions.

We will notify you if we cancel an order.

 

If payment has been received, we will refund the amount paid for the canceled items and associated shipping charges. A fully canceled order receives a full refund of the amount paid to Brexium Global.

Refunds are obligations arising from the cancellation, not discretionary approvals.

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Changes to Order Details

Contact us promptly to request changes to an address, model, color, configuration, quantity, or other order details.

Changes depend on availability and fulfillment status and are not guaranteed. We will explain any price difference and obtain your approval before charging an additional amount.

If a requested change cannot be made, you may cancel before dispatch under this policy. After dispatch, the applicable return provisions and statutory rights apply.

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Special Orders and Customized Products

Unless a different arrangement has been expressly agreed with you and is permitted by law, our no-fee cancellation policy before dispatch also applies to special-order, customized, clearance and limited-availability products.

We will not introduce a cancellation restriction retrospectively after you place an order.

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 Payment Questions and Disputes

Please contact us if you have concerns about an order or refund so we can investigate and seek a resolution.

Contacting us is encouraged but does not remove or delay your lawful payment-dispute, chargeback or other consumer rights.

 

Related Policies and Consumer Rights

Read this policy together with our Terms & Conditions, Return & Refund Policy and Shipping Policy.

Nothing in this policy excludes or limits rights that cannot lawfully be restricted. Where mandatory law provides additional cancellation or refund rights, those rights apply.

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Policy Updates

Updates generally apply to orders placed after the revised policy takes effect. They do not retrospectively reduce rights attached to earlier purchases.

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Contact

Brexium Global
Website: https://www.brexium.net
Business Email: business@brexium.net
Phone: +1 (941)-850-8889