Cancellation Policy

1. How to Request a Cancellation

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Customers who wish to cancel an order should contact Brexium Global as soon as possible after placing the order.

Cancellation requests must be sent to:

Email: business@brexium.co
Phone: +1(706)-907-3539
Website: www.brexium.co

Customers should include:

• full name

• order number

• email address used for the order

• reason for the cancellation request

 

2. When Cancellation Requests May Be Approved

A cancellation request may be approved if the order has not yet entered processing, supplier fulfillment, shipment preparation, or shipment.

If the order has not yet progressed to those stages, Brexium Global may approve the cancellation and issue a refund to the original payment method.

 

3. When Cancellation Is No Longer Guaranteed

Cancellation requests are not guaranteed once an order has:

• entered order processing

• been submitted to a supplier or fulfillment partner

• been prepared for shipment

• been assigned tracking

• already shipped

Because some orders are processed quickly, customers are encouraged to request cancellation immediately after purchase if they no longer want the item.

 

4. Shipped Orders

If an order has already shipped, it usually cannot be canceled.

In such cases, the order may instead be handled under the applicable Return and Refund Policy, subject to eligibility, product condition, and the reason for the return.

Customers should review the Return and Refund Policy on the website for more information.

 

5. Approved Cancellation Refunds

If a cancellation request is approved, any approved refund will be issued to the original payment method used during checkout.

After a refund is issued, it may take approximately 5 to 10 business days for the refund to appear, depending on the customer’s bank, card issuer, or payment provider.

 

6. Orders That May Be Canceled by Brexium Global

Brexium Global reserves the right to cancel any order at its discretion for legitimate business, security, or compliance reasons, including but not limited to:

• suspected fraud or unauthorized payment activity

• pricing or listing errors

• stock unavailability

• supplier fulfillment limitations

• shipping or legal restrictions

• inability to verify customer or payment details

• duplicate orders placed in error

If Brexium Global cancels an order after payment has been processed, any approved refund will be issued to the original payment method.

 

7. Address Errors and Customer Changes

Customers are responsible for reviewing their order carefully before submitting it.

Requests to change:

• shipping address

• product model

• color

• configuration

• quantity

• other order details

may not be possible once the order has entered processing or fulfillment.

If a requested change cannot be made, the order may need to proceed as placed or be handled under the applicable return policy if eligible.

 

8. Digital, Special-Order, or Restricted Items

If Brexium Global offers any special-order, customized, limited-availability, clearance, or otherwise restricted items, cancellation eligibility for those items may be limited or excluded once processing has begun.

Where applicable, any such restriction should be stated on the relevant product page.

 

9. Chargebacks and Payment Disputes

Customers with questions about an order are encouraged to contact Brexium Global before initiating a payment dispute or chargeback.

We are committed to reviewing cancellation and support requests in good faith and providing an appropriate response based on the status of the order and the terms of our policies.

 

10. Policy Updates

Brexium Global may update this Cancellation Policy from time to time. Any updates will be posted on this page and become effective upon publication unless otherwise stated.

 

Contact

Brexium Global
Website: www.brexium.co
Email: business@brexium.co
Phone: +1(706)-907-3539