top of page

Refund Policy

Return and Refund Policy

Last Updated: October 11, 2025

​

At Brexium Global, we aim to provide reliable products and responsive customer support. This Return and Refund Policy explains how returns, replacements, repairs, and refunds are handled for purchases made through our website.

If you have questions or need assistance with an order, please contact us:

Email: business@brexium.co
Phone: +1(706)-907-3539

​

1. Return & Resolution Period

Customers should inspect their order promptly upon delivery.

If a product arrives:

  • defective

  • damaged during shipping

  • incorrect, including the wrong model, color, or configuration

please contact Brexium Global within 30 days of delivery.

Once the issue is reviewed and confirmed, Brexium Global will provide an appropriate resolution in accordance with this policy.

​

2. Resolution Options

Depending on the circumstances, Brexium Global may offer one of the following:

  • replacement of the product

  • repair service, where applicable

  • refund to the original payment method

Our standard resolution is typically replacement of the product when inventory is available.

Refunds may be issued when:

  • a replacement is unavailable

  • the issue cannot be resolved through replacement or repair

  • the order cannot be fulfilled within a reasonable timeframe

  • return and refund approval is otherwise determined appropriate by Brexium Global

 

3. Preference-Based Returns

Because many electronics products involve activation, configuration, software setup, compatibility considerations, and handling after delivery, returns requested solely for personal preference are not automatically eligible for refund or return.

This includes, but is not limited to, requests based on:

  • buyer’s remorse

  • change of mind

  • color preference

  • size preference

  • compatibility concerns not caused by incorrect listing information

  • similar non-defective reasons

Any such request will be reviewed by Brexium Global on a case-by-case basis. If an exception is approved, it must be approved in writing before the item is returned.

Approved non-defective returns may be subject to:

  • return shipping charges paid by the customer

  • inspection before refund approval

  • partial refund or restocking deductions where permitted and disclosed

 

4. Product Condition for Approved Returns

If a return is approved, the item must be returned:

  • in the same condition in which it was received

  • with original accessories, packaging, manuals, and included components where applicable

  • without physical damage caused after delivery

  • in compliance with any return instructions provided by Brexium Global

Devices may need to be factory reset before being returned.

Failure to meet these conditions may affect eligibility for a refund, replacement, or other resolution.

 

5. Return Shipping Costs

If a return is approved because the item was defective, damaged, or incorrect, Brexium Global will provide return instructions and, where applicable, cover approved return shipping costs.

If a return is approved for reasons not related to defect, damage, or seller error, return shipping costs may be the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.

 

6. Product Warranty

Some products sold by Brexium Global may include a limited warranty covering eligible manufacturing defects.

Where applicable, warranty coverage may include:

  • hardware defects during normal intended use

  • components that fail due to manufacturing issues

Warranty coverage does not include:

  • accidental damage, including drops, spills, or impact damage

  • cosmetic wear from normal use

  • unauthorized repair, opening, or modification

  • software issues caused by third-party applications

  • misuse, neglect, improper handling, or other damage not caused by a manufacturing defect

Warranty coverage periods may vary depending on the product, supplier, manufacturer, or condition of the item.

Customers should refer to the relevant product page, product listing, or order documentation for the specific warranty period and coverage details where applicable.

 

7. Return Process

To begin a return or report an issue:

  1. Contact Brexium Global at business@brexium.co

  2. Provide your order number and a clear description of the issue

  3. Our team may request photos, video, shipping label details, or additional information to verify the problem

  4. If the request is approved, return instructions will be provided

Please do not ship products back without receiving return authorization from Brexium Global.

Unauthorized returns may be refused or may delay processing.

 

8. Refund Processing

Approved refunds are issued to the original payment method used during checkout.

After a refund is issued, processing times may vary depending on the customer’s bank, card issuer, or payment provider, but refunds typically appear within 5 to 10 business days.

 

9. Out-of-Warranty Assistance

If a device is outside the warranty period or the issue is not covered by warranty, Brexium Global may still assist in arranging repairs through service partners where available.

Repair costs, replacement parts, diagnostic fees, and shipping may be the responsibility of the customer.

 

10. Customer Rights

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

 

11. Policy Updates

Brexium Global may update this policy periodically. Any updates will be posted on this page and become effective upon publication unless otherwise stated.

 

Contact

Brexium Global
Website: www.brexium.co
Email: business@brexium.co
Phone: +1(706)-907-3539

bottom of page