Refund Policy
Last Updated: October 17, 2026
Our Approach
Brexium Global is committed to providing quality consumer electronics and fair resolutions when problems occur.
We generally do not accept returns for buyer’s remorse, changes of mind, or customer-selected compatibility issues, except for the unopened-product exceptions below or where required by applicable law.
If a product’s advertised compatibility or description was inaccurate, we will review the issue as a potential fulfillment or description error.
For assistance, contact business@brexium.net.
Section 1 — Defective, Damaged or Incorrect Products
Initial 30-Day Resolution Period
Please contact us within 30 days of delivery if you receive:
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A product with a manufacturing defect.
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An incorrect product, model, specification, or color.
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A product damaged during shipping.
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A product materially different from its advertised description.
Include your order number, a description of the issue, and supporting photographs or videos where reasonably available. Retain the packaging when possible, particularly for shipping-damage claims.
This reporting period does not eliminate rights available under our one-year limited warranty or applicable consumer protection law.
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Resolution Options
Where appropriate and permitted by law, our preferred resolution is replacement with the same model or an equivalent agreed with you.
A repair or refund may be appropriate when a suitable replacement is unavailable, a previous remedy has failed, we cannot provide a remedy within a reasonable period, or applicable law requires it. We will explain the proposed resolution before proceeding.
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Returns by Product Category
Certified Refurbished Products
Preference returns are generally not accepted, except where required by law.
Qualifying defects, shipping damage, and fulfillment errors are addressed through repair, replacement, or refund under this policy and applicable warranty terms.
New Laptops
Opened laptops are generally not eligible for preference returns.
Unopened laptops may be returned for store credit within 30 days of delivery, subject to authorization, inspection, and the restocking fee below. Where applicable law requires a different remedy, that requirement governs.
New Cellphones
Opened cellphones are generally not eligible for preference returns.
Unopened cellphones may be returned for a refund within 30 days of delivery, subject to authorization, inspection and the restocking fee below.
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Other Consumer Electronics and Accessories
For tablets, smartwatches, smart glasses, video game consoles and accessories, preference returns are generally not accepted unless the product page expressly provides otherwise or applicable law requires them.
Qualifying defects and fulfillment errors remain covered by this policy and applicable warranty terms.
Conditions for Unopened Preference Returns
Products must remain unused, unactivated, and in their original packaging, with original seals intact where supplied, together with included accessories and documentation.
These conditions apply to voluntary unopened preference returns. They do not automatically prevent remedies for defective, damaged, or incorrectly supplied products.
Restocking Fee
A $50 USD restocking fee applies to approved unopened preference returns requested because of a change of mind or customer-selected compatibility issue. It is deducted from the refund or store credit.
This fee does not apply to defective, shipping-damaged, incorrectly supplied, or materially misdescribed products, or where prohibited by applicable law.
Return Authorization and Shipping
Contact business@brexium.net before returning a product. We will provide the authorized return address and instructions.
Do not send products to an address on the original shipping label or to our mailing address unless we specifically instruct you to do so. The return destination may differ from the original dispatch location.
For qualifying issues reported within