Frequently Asked                       Questions

                    Frequently Asked Questions
 

ABOUT OUR STORE

 

What does Brexium Global sell?

We offer new and certified refurbished consumer electronics, including smartphones, laptops, tablets, smart glasses, smartwatches, video game consoles and accessories. Each product page identifies the model, specifications, condition and included items.

 

Where is Brexium Global located?

Brexium Global is a United States-based online retailer. We work with suppliers and logistics partners to fulfill orders to supported destinations.

Where do you ship?

We ship to eligible destinations shown at checkout, including supported locations in the United States, Africa and the Gulf States. Availability depends on the product, carrier service and applicable shipping restrictions.

 

ORDERS AND PAYMENTS

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What payment methods do you accept?

Available payment methods are displayed at checkout. These may include credit cards, debit cards and cryptocurrency payments through NOWPayments.

 

How is my payment information handled?

Payments are processed through the payment providers available at checkout. Use the designated payment page to enter your payment details.

Never email us full card numbers, card security codes, account passwords, wallet seed phrases or private keys.

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Can I cancel my order?

Yes. You may cancel before dispatch for a full refund of the amount paid to Brexium Global. We do not charge a cancellation fee.

Contact business@brexium.net promptly with your order number. Processing, supplier submission or creation of a tracking number does not, by itself, mean the order has been dispatched.

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After dispatch, the applicable return provisions and statutory cancellation rights apply. See our Cancellation Policy for full details.

 

Can I change my order or delivery address?

Contact us as soon as possible. Changes depend on availability and fulfillment status and are not guaranteed.

We will explain any price difference before requesting additional payment. If a change cannot be made, you may cancel before dispatch under our Cancellation Policy.

 

CRYPTOCURRENCY PAYMENTS

Which cryptocurrencies do you accept?

We accept cryptocurrency payments through NOWPayments, including USDT and USDC. Your payment page displays the currencies and networks currently available for your order.

 

How do I pay with cryptocurrency?

Select “Crypto via NOWPayments” at checkout. On the payment page, choose an available cryptocurrency and network.

Use a compatible wallet or exchange to send the exact amount displayed to the address provided. Check the currency, network, address and amount before confirming.

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Which network should I use for USDT or USDC?

Use a network supported by both your sending wallet or exchange and the NOWPayments payment page.

Compare the available transfer fees before choosing. Network availability can change, and a fast blockchain does not guarantee immediate completion of payment processing.

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Does the network need to match exactly?

Yes. The sending network must match the network selected on the payment page. For example, USDT on Tron is different from USDT on Ethereum.

Sending the wrong token or using an unsupported network may prevent your payment from being credited and could result in lost funds. Recovery is not guaranteed.

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How much cryptocurrency should I send?

Send the exact cryptocurrency amount displayed on your current payment page. Do not calculate it yourself from the product’s USD price.

Check whether your wallet or exchange deducts its fee from the amount sent. The amount reaching the payment address should match the amount requested.

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Are there transfer fees?

Your wallet or exchange may charge a transfer fee. Fees vary by provider, currency and network. Review the final sending screen and payment instructions before confirming.

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How long does a cryptocurrency payment take?

Payments often complete within minutes, but some take 20 minutes or longer. Timing depends on your wallet or exchange, blockchain confirmations, network conditions and payment processing. Bitcoin payments can sometimes take an hour or more.

Follow the status on your payment page. Processing times are estimates, not guarantees.

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Why is my payment processing when my wallet says it is confirmed?

Blockchain confirmation and completion of payment processing are separate stages. Your wallet may show a successful transfer before the payment provider finishes processing it.

Do not send another payment while the first is confirming or processing. Contact business@brexium.net with your payment ID and transaction hash if you need assistance.

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What if the payment page or QR code expires?

If you have not sent funds, return to checkout to obtain current payment instructions. Do not send funds using an expired payment request.

If you already sent funds, do not pay again. Email business@brexium.net with your payment ID and transaction hash so we can investigate.

 

What if I send the wrong amount, token or network?

Contact business@brexium.net before sending additional funds. Include your payment ID, transaction hash, amount, cryptocurrency and network.

We will review the issue and coordinate with NOWPayments where necessary. Correction, recovery or refund may not always be possible.

 

Can I reuse a payment address?

No. Always use the address and instructions generated for your current order. Do not reuse an address or QR code from an earlier purchase.

 

How do I know my crypto payment succeeded?

Wait for the payment page to show successful completion, then check for your Brexium Global order confirmation.

If payment shows as successful but confirmation is missing, check your spam folder and contact business@brexium.net. Include your payment ID and order reference, if available. Do not submit another payment.

 

How are approved crypto refunds calculated?

Approved crypto refunds are based on the USD amount eligible for refund under our Return & Refund Policy, rather than the original number of tokens sent.

That amount is converted into an agreed stablecoin using the applicable exchange rate when processed. We confirm the currency, network, receiving address and conversion details before sending.

Brexium Global covers the refund transfer fee. Your original wallet or exchange sending fee is not reimbursed, except where required by law. Crypto refunds require manual assistance.

 

PRODUCT CONDITION AND COMPATIBILITY

Are your products new or refurbished?

We offer both new and certified refurbished products. The condition is identified on each product page.

 

What does “Excellent Refurbished” mean?

This grade describes a refurbished device with minimal visible cosmetic wear. Check the individual listing for its functional condition, specifications, battery information and included accessories.

 

What does “Good Refurbished” mean?

This grade describes a refurbished device with more noticeable cosmetic wear, such as scratches or scuffs. Check the individual listing for the condition and functionality promised for that device.

 

Do refurbished products have the same battery life and software support as new products?

Not necessarily. Battery condition and remaining manufacturer software support can vary by model and device age.

Review the product listing and contact us before ordering if battery condition or a particular software feature is important to your purchase.

Will a phone or other device work in my country?

Compatibility depends on the model, network bands, carrier, software and regional service availability.

Review the listing and contact us before purchase if you need help. If our advertised compatibility information is inaccurate, we will review the issue under our Return & Refund Policy.

 

SHIPPING AND CUSTOMS

How long does delivery take?

Typical processing takes 1–3 business days after payment confirmation. After processing, estimated delivery is:

• United States: approximately 3–7 business days.

• International destinations: approximately 7–14 business days.

 

Custom products, prescription lenses, pre-orders and backorders may have different preparation times disclosed before purchase.

These are estimates. Customs clearance, carrier disruptions and remote locations may extend delivery. See our Shipping Policy for details.

 

Will I receive tracking information?

We will email available tracking details when your shipment is dispatched. Tracking may take time to update after the carrier receives the package.

Forwarded or split shipments may have more than one tracking reference.

 

How much does shipping cost?

Shipping charges and available free-shipping offers are displayed at checkout. Costs depend on the destination, package and selected service.

We will not charge an additional shipping amount without your approval.

 

Do I need to pay import duties or taxes?

It depends on the shipping arrangement shown at checkout.

If duties and taxes are expressly prepaid, checkout identifies the included charges. If they are payable on arrival, you are responsible for applicable destination duties, taxes and clearance charges excluded from checkout.

Informational customs estimates are not prepaid amounts unless expressly stated. Contact us if a carrier requests payment that appears to duplicate prepaid charges.

 

Why might an international shipment take longer?

Customs inspections, documentation requests, carrier disruptions and local delivery conditions can affect timing.

Contact us if your order exceeds its estimated delivery period. We will investigate and provide available updates and remedies.

 

What happens if I refuse delivery or do not pay required import charges?

The shipment may be delayed, stored, returned or otherwise handled by the carrier or customs authority.

Reasonable documented costs caused by failure to meet disclosed delivery or import obligations may affect an otherwise applicable refund, where permitted by law.

Contact us before refusing a shipment. These provisions do not remove rights relating to our errors, qualifying product issues or lawful cancellation.

 

What if my package is missing or marked delivered but I cannot find it?

Contact business@brexium.net promptly. Check household members, building staff and designated delivery locations where practical.

We will investigate the available tracking and delivery evidence with the relevant provider. A “delivered” scan does not automatically resolve every claim.

 

What if my order arrives damaged, incomplete or incorrect?

Contact us as soon as reasonably possible, preferably within 48 hours for visible shipping damage. Include your order number and photographs where available, and retain packaging when possible.

The preferred 48-hour reporting period does not replace our 30-day initial resolution period or remove warranty or statutory rights.

RETURNS, REFUNDS AND WARRANTY

 

Do you accept change-of-mind returns?

Generally, preference returns are not accepted, with these exceptions:

• Eligible unopened new laptops may be returned within 30 days of delivery for store credit.

• Eligible unopened new cellphones may be returned within 30 days of delivery for a refund.

An approved voluntary unopened preference return carries a $50 USD restocking fee, and the customer pays return shipping.

Additional rights may apply under law. See our Return & Refund Policy for eligibility and conditions.

 

Does the restocking fee apply to defective or incorrect products?

No. It does not apply to defective, shipping-damaged, incorrectly supplied or materially misdescribed products, or where prohibited by law.

 

What if my product is defective?

Contact us within 30 days of delivery for the initial resolution process. Depending on the circumstances, we will arrange an appropriate repair, replacement or refund.

Refunds may be appropriate if a suitable replacement is unavailable, a previous remedy fails, a remedy cannot be provided within a reasonable period, or applicable law requires one.

The initial reporting period does not eliminate warranty or statutory rights.

 

Do your products include a warranty?

Yes. Brexium Global provides a one-year limited warranty from delivery against qualifying manufacturing defects in new and certified refurbished electronics and their included accessories.

Batteries are covered for manufacturing defects, but normal capacity loss from age and ordinary use is excluded. Other exclusions and claim procedures are explained in our Return & Refund Policy.

Any separate manufacturer warranty has its own terms and availability.

 

Who pays return or warranty shipping?

Brexium Global covers reasonable authorized return shipping for verified defects, shipping damage, incorrect products or material description errors reported within 30 days of delivery.

Customers pay return shipping for eligible preference returns.

For valid warranty claims reported after 30 days, customers pay reasonable shipping costs to the designated service location and back, except where applicable law requires otherwise. Covered manufacturing-defect repairs do not introduce customer charges for parts or labor.

Always contact us before shipping a return.

 

When will an approved refund be issued?

We inspect authorized returns and notify you of the outcome within 5 business days of receipt. Approved refunds are issued within 5 business days after approval.

Banks, payment providers and blockchain networks may require additional processing time. Any shorter mandatory legal deadline applies.

Card refunds ordinarily go to the original payment method. Crypto refunds follow the manual process described above and in our Return & Refund Policy.

 

Can I send a return to the address on my package?

Do not send a return without authorization. Contact us for the designated return address and instructions; the address may differ from the original shipping or business mailing address.

 

PRODUCT HELP AND CUSTOMER SUPPORT

Can you help me choose a product?

Yes. Email csupport@brexium.net with your budget, intended use, preferred specifications and destination country. We can help you review suitable options and compatibility questions.

 

Do you offer prescription options for smart glasses?

Prescription options depend on the product. Check the listing before ordering.

Where offered, follow the product page’s instructions for submitting your prescription and order reference to business@brexium.net. Send only the information needed for your request.

How do I contact customer support?

Customer Support Order, Payment and Refund Assistance: business@brexium.net
Phone: +1 (706) 907-3539
Website: https://www.brexium.net

For order enquiries, include your order number and a brief description of the issue. Never send account passwords, card security codes, wallet seed phrases or private keys.

 

Where can I read the full policies?

Our Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, Privacy Policy, Digital Product Policy and Accessibility Statement explain the full terms applicable to our services.

These FAQs summarize those policies and do not limit mandatory consumer rights.